Refund Policy
Your satisfaction matters to us. Here's everything you need to know about our refund process and your rights as a ploravenqilo customer.
Eligibility Criteria
Refunds are available within 30 days of your initial purchase date. We understand that sometimes our services might not meet your specific needs, and we're committed to making things right.
- Premium subscriptions unused for more than 14 days
- Technical issues preventing service access for 48+ hours
- Duplicate charges or billing errors
- Service cancellation within first 7 days of trial period
Processing Methods
We process refunds through the same payment method you originally used. This helps maintain security and ensures the funds return to your account safely.
- Credit card refunds: 3-5 business days
- Bank transfers: 5-7 business days
- Digital wallets: 1-3 business days
- PayPal transactions: 24-48 hours
Refund Process Steps
Submit Request
Contact our support team at info@ploravenqilo.com with your account details and refund reason. Include your transaction ID if available.
Review Period
Our team reviews your request within 48 hours. We may contact you for additional information or clarification during this time.
Approval & Processing
Once approved, we initiate the refund process. You'll receive confirmation via email with expected processing timeframes.
Completion
Refund appears in your account according to your payment method's standard processing time. We'll notify you when completed.
Important Information
Partial refunds may apply for services used beyond our trial period. Custom implementation work and third-party integrations have different refund terms. Please review your service agreement for specific details that may affect your refund eligibility.
Need Help with Your Refund?
Our customer support team is here to assist you with any refund-related questions.
Email: info@ploravenqilo.com
Phone: +61292998907
Address: Reservoir Rd Blacktown NSW 2148, Australia
Response time: Within 24 hours during business days